FAQ

Why must I make payment immediately at checkout?

Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 10 minutes of checking out.

Is your website secure?

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use HTTPS to encrypt the communication.

What is the return and refund policy?

For home furniture, we have a 14-day return and refund policy.

For other items, we do not accept returns and do not do refunds.

When will my order ship?

If we have the products in stock, you can pick them up in the next few days by making an appointment. Otherwise, it can take up to 6 weeks for the next batch to arrive.

You are encouraged to (pre-) order even if the stocks are not immediately available to ensure you will get them in the next shipment.

How much do deliveries cost?

There is no delivery fee as we are doing pick-up only. That is exactly why we can pass the cost savings to you.

How can I contact you?

You can always call +61 433 975 107 or email us at sales@jojo.space.

What are the benefits of registering?

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

What are the benefits of registering?

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

I forgot my password, how do I reset it?

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

Can I edit my personal information?

Yes. You can edit your personal information in the ‘My Account’ section by logging in.
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