FAQ
ask us
anything
Is your website secure?
Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use HTTPS to encrypt the communication. We do not store any credit card information.
What is the return & refund policy?
There is no refund. If a damaged product comes in the mail, please let us know in writing/email within 7 days of receipt. We will send a replacement.
When will my order ship?
We will ship the product within a few business days after receiving the order. It typically arrives in about a week by air mail, depending on the country where you live.
How much is delivery?
The delivery cost is displayed on the checkout page, depending on the country where you live and your postcode.
What are the benefits of registering?
By registering with us, you can view and track your orders at any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
More importantly, you can earn Jojo coins for every purchase and other activities, such as commenting and reviewing our products. More ways to save money!
I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Can I edit my personal information?
Yes. You can edit your personal information in the ‘My Account’ section by logging in.
Still Have Questions?
Contact our support team directly!