{"id":12711,"date":"2024-06-25T12:35:33","date_gmt":"2024-06-25T12:35:33","guid":{"rendered":"https:\/\/jojo.space\/au\/?page_id=12711"},"modified":"2025-01-11T23:42:29","modified_gmt":"2025-01-11T23:42:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/jojo.space\/au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy must I make payment immediately at checkout?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Ordering is on \u2018first-come-first-served\u2019 basis. To ensure that you get your desired products, it is recommended that you make your payment within 10 minutes of checking out.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your website secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use HTTPS to encrypt the communication.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the return and refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For home furniture, we have a 14-day return and refund policy<\/a>.<\/p>

For other items, we do not accept returns and do not do refunds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order ship?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If we have the products in stock, you can pick them up in the next few days by making an appointment. Otherwise, it can take up to 6 weeks for the next batch to arrive.<\/p>

You are encouraged to (pre-) order even if the stocks are not immediately available to ensure you will get them in the next shipment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do deliveries cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you are picking up from our local stores, there is no fee.<\/p>

We do not charge you a delivery fee. We simply outsource the job to contracted couriers. Their fees will depend on your postcode and the items. We will try to find the best and cheapest possible drivers on the delivery date to save you money.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
You can always call us at: +61 (0)8 6102 8423 or email us at sales@jojo.space\/au.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the benefits of registering?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

By registering with us, you can view and track your orders at any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.<\/p>

More importantly, you can earn Jojo coins for every purchase and other activities, such as commenting and reviewing our products. More ways to save money!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my password, how do I reset it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Click on the \u2018Forgot Password\u2019 option available on the Log In page. A link to set a new password will be sent to your registered email id.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I edit my personal information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. You can edit your personal information in the \u2018My Account\u2019 section by logging in.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t